RECOVERY: According to law, it is mandatory for anesthetized patients to be accompanied from the surgery center. At Chicago post surgical recovery, we ensure that our clients are escorted by a nurse to their recovery destination in order to eliminate any transportation barriers. We provide transportation for the first post-op visit, surgery day pick-up, and prescriptions. The reason behind providing transportation for the first post-op visit is that the majority of Chicagoland surgeons see their patients within the first week. Please note that patients must be within a 20-mile radius from the pick-up to drop-off point. Our driver will wait for one hour for all post-op appointments. If there is a delay exceeding 15 minutes, a $25 wait fee per 15 minutes will be charged, unless the client has a medical emergency during their appointment. In order to guarantee a ride, surgery and appointment times must be communicated at least 24 hours prior.

We provide post-op transportation to the 1st post-op visit, surgery day pick-up, and prescriptions. We provide post-op transportation to the 1st post-op visit due to the majority of Chicagoland surgeons seeing patients in the first week.

Patients must be within a 20-mile radius from pick-up to drop off point. Our driver will wait 1 hour for all post-op appointments. A $25 wait fee per 15 minutes will be charged unless client has a medical emergency during their appointment. Surgery and Appointment times must be communicated 24 hours prior or ride won't be guaranteed.

WE DO NOT BILL INSURANCE : It's important for our clients to understand the payment terms and options. We do not bill insurance at Chicago Surgical Recovery as we operate on a private pay basis. As you mentioned, a 50% non-refundable deposit is required at the time of booking to secure your appointment, and the full balance must be paid two weeks prior to the service date. If payment is not received by that deadline, your appointment may be canceled.
For your convenience, we accept major debit and credit cards as the acceptable forms of payment. Our credit card payment system is highly secure to ensure the safety of your personal information. We are able to process payments with all major credit cards.

EMAIL: We understand that email may not be the most efficient method of communication for urgent or time-sensitive matters. While we do accept email as a means of contact, we recommend using it only for non-emergency inquiries or to clarify treatment plans. Please keep in mind that our response time through email is typically within 1-2 business days. If you have an urgent matter or need immediate assistance, we encourage you to reach out to us directly via phone at (312)978-7870 during our operating hours.

GUEST CHARGE POLICY: We recognize that surgery affects not only your physical well-being but also your emotions. Your need for privacy is always respected, and we strive to provide you with a restful environment where healthcare professionals can support your healing process and help you savor each moment. If you have pets we kindly ask that you make arrangements for a pet sitter. Please note that we cannot assume responsibility for any pets, and we do not recommend bringing pets to the recovery location to ensure the prevention of any possible infections.

MEALS: We understand the importance of healthy eating during your recovery. It is recommended that you inform the staff members of any meal preferences you may have. However, if you find that the provided meals do not meet your liking, you are welcome to order takeout at your own expense.

TRANSPORTATION: Chicago Post Surgical Recovery, transportation arrangements are provided for post-op appointments. While they offer transportation for a specific number of appointments, any additional appointments may require you to arrange your own transportation.

The driver will accompany you to the receptionist area of the appointments for support and assistance. However, please note that they will not accompany you into the rooms during the appointments. There is a 15-minute grace period for waiting, but if the driver is unable to wait, you will need to make your own arrangements for transportation back to the recovery home.

To ensure client comfort, the managers at Chicago Post Surgical Recovery strive to assign the most suitable vehicle based on availability. Generally, BBL clients are encouraged to sit on their specially designed BBL pillow during transportation. However, for those who prefer to lay down, it is important to understand that neither the driver nor Chicago Post Surgical Recovery can be held responsible for any damages that may occur.

SUPPLIES: If you were unable to purchase your supplies prior to your surgical day, please note that there will be a supplies charge. We highly recommend shopping at our Amazon store for your convenience.

PLEASE NOTE: We strive to maintain a loving, friendly, and respectful environment for everyone involved. We expect all our clients to adhere to these values as well. We have a zero tolerance policy for abusive or offensive language and behavior. It is important for everyone to treat each other with respect and kindness. If any issues arise, please do not hesitate to notify our staff so that appropriate action can be taken.